VpnInn / Support
If you have an account, subscription, or connection issue, submit a support ticket through your account dashboard. Keeping the issue and relevant account records together makes it easier to review and follow up.
Use a ticket for account or subscription checks, payment status issues, client connection problems, or refund requests. Sign in to your dashboard, open the support section, describe the issue, and keep any follow-up in the same ticket.
Check replies in your account dashboard. If you need to add screenshots or troubleshooting results, reply to the original ticket so the conversation stays together.
Go to SupportVpnInn does not currently provide a public support email address or Telegram contact. These channels are not available for inquiries. Use a support ticket in your account dashboard for account, connection, and billing questions.
Do not send your password, subscription link, or payment credentials to unknown contacts. If an order needs to be checked, share only information relevant to the issue in a support ticket within your account.
Include your platform, the route name shown in your client, roughly when the issue occurred, and whether you are on a home, office, or mobile network. Explain whether you cannot connect, cannot access sites after connecting, or are having trouble with just one site. Include the exact error message.
If you have tried switching routes, updating your subscription, or changing networks, describe the results. Before sharing screenshots, hide subscription links, access tokens, passwords, and any personal information unrelated to troubleshooting.
Name the plan or data package involved, the status shown in your dashboard, and what happened instead. For payment issues, you can include the payment method and relevant order records. Do not share full payment account details.
VpnInn offers a 30-day money-back guarantee. To request a refund, submit a ticket with your request and the relevant order details. See the Terms of Service for the full terms. Check plan prices and data rules on the Pricing page.
First, check your username, password, and keyboard input. Then see the account guidance in the Help Center. No email address is required to create an account; sign in with your username and password. Keep your login details safe, and don't assume your email address is your account username.
You need to be signed in to submit a support ticket. If you can't access your account, follow the instructions shown in your dashboard. VpnInn does not offer account recovery outside the site; never enter your login details on an unrelated website.
After submitting a ticket, return to your account dashboard to check its status. If the issue changes or support asks for more information, add it to the original ticket. Clear error messages, relevant order details, and steps you've already tried can help avoid repeated questions.
If you're new and haven't finished setting up your client, start with the Guides. For help choosing a service based on route options and subscription features, see the service selection guide. Keep account and order questions in your support ticket.